Shipping Policy - Pioneer HVAC Supply Inc

Shipping Policy

Shipping & Delivery

We only ship within Canada. No shipments to P.O Boxes addresses, No United States or international shipments. Due to the size and the weight of our equipment, we can only utilize well-known freight companies for shipping. Each shipment will be palletized, strapped down, and wrapped in stretch film to protect against damages during transit.

Upon arrival you may ask the driver to break down the palette into individual cartons to unload the goods from the truck easily. We generally include Lift Gate service. This will arrive as curbside delivery. The trucker will unload the goods from the truck to ground level and deliver them to your front door or in front of the garage. It is up to the shipping discretion and pricing to deliver inside your premises. We also allow free pickup from our main distribution warehouse, located in Mississauga, ON. The equipment we sell is not suitable for express or courier shipping because of its weight as well as the high risk of damage.

We prepare each shipment within 72 hours after the receipt of payment (only during weekdays). Trucking companies usually pick up the same day or a day after we call them that the shipment is ready. The transit may take any time between 5 to 8 business days and in rare cases up to 12 days.

We will provide tracking information after shipment. Please contact us in case of any shipment delays. CHECK YOUR INFORMATION CAREFULLY TO SUBMIT THE CORRECT DELIVERY ADDRESS, UPDATED EMAIL, AND A VALID PHONE NUMBER with your order. Someone must be present to receive the cargo at the time of delivery. The delivery company may call your phone number to set up a delivery appointment for residential deliveries. If your phone number is not valid, the cargo can not be delivered and will be returned at your expense within 3 days of arrival. If the delivery is refused or can not be delivered, it will be handled as returned merchandise with a 10% restocking fee.

Upon arrival, count all cartons and compare them with the number stated on the delivery receipt before signing. Open the cartons and inspect the goods carefully for any damages. All products have been inspected under strict ISO-regulated facilities and leave our warehouse in perfect condition. Report any shipping damages to the freight carrier on the delivery receipt and file a claim. Also contact us with the description of damages and pictures, etc. Although rare, certain freight damages can occur and we are here to help.

We carry all necessary replacement and service parts and components in large quantities and make them available during and after the warranty period.


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